Course curriculum

  • 1
    Course Overivew
    • Learning Outcomes
    • Downloadable eBook
    • About the Facilitator
  • 2
    Why is Compassion Important?
  • 3
    How Do We Demonstrate Compassion?
    • Three Ways to Demonstrate Compassion
  • 4
    What are the Benefits of Compassion?
    • Benefits to Customers & Employees
  • 5
    What is the Opposite of Compassion?
    • Characteristics of an Environment Lacking Compassion
  • 6
    How Will You Apply What You Have Learned?
    • Your Personal Action Plan
  • 7
    Retention Quiz
    • Quiz - Creating a Culture of Compassion
  • 8
    Before you go!
    • Bonus Content Just For You!
    • Additional Resources
    • Post-Course Survey